front office manager


front office manager

Contract Type: Permanent

Job Location: North County Dublin 

Date posted: 15th March 2018

Reference: CFMFOM1



Our client, a well established & respected name in the hospitality industry, is looking for a Front Office Manager to join the team in their North County Dublin premises.

The successful candidate will manage the Front Office Team, ensuring a high standard & efficient service is provided to all guests, whilst ensuring that company procedures are followed at all times. A key deliverable will be to ensure the highest standards of guest care and customer satisfaction are maintained at all times, hence maximising rooms’ revenue.


Main responsibilities:

  • To ensure the highest standards of presentation and cleanliness of the Front Office is maintained at all times
  • To ensure the guests receive the highest standards of care & therefore customer satisfaction throughout their stay is in line with agreed standards
  • To have a comprehensive knowledge of, and actively promote, all hotel & golf facilities
  • To plan and co-ordinate in-house activities and work with Resident Manager & other senior managers as required to package plans together
  • To carry out all tasks in accordance with procedures as outlined in the Front Office Standards Manuals
  • To ensure all tasks and checklists are actioned & completed during shift
  • To check the arrival list, conference guest list and VIP list to ensure that Department Managers & the Hotel Manager recognise VIPs and special guests
  • To participate in development of recognition programmes for staff, advertising and promotional programs and campaigns to increase market awareness and penetration
  • To control & analyse departmental costs on an ongoing basis and take corrective action where appropriate
  • To produce weekly invoice and statement runs
  • To maintain the Guest Ledger
  • To issue Trial Balance, Managers and Guest Ledger reports
  • To monitor hotel’s overall service & team work daily and make recommendations for improvement to Hotel Manager and relevant Department Manager


Personal Specifications:

  • A natural leader of staff
  • Ability to lead and develop a team
  • Excellent communication skills both written and oral
  • Excellent organizational skills
  • Excellent customer care skills
  • At least two years’ experience working in a similar role
  • Experience in Opera an advantage
  • Excellent command of the English language


Package on offer:

  • Permanent, full-time position
  • Salary: €32k - €34k


If you are interested in this role, please select APPLY below. This will create an email to us, attach your CV (plus any additional information you'd like to submit) and we will be in touch with you.