customer support administrator


customer support administrator

Reporting Into: Customer Service Manager

Contract Type: Permanent

Job Location: Dublin 24

Date posted: 4th Apr 2018

Reference: CFMCSA1



Our client, a scientific services company, is looking to add to their team by recruiting a Customer Support Administrator. The main objective of the role is to provide support to customers in a polite and efficient manner, ensuring the highest level of customer service in line with the company standards.

Basic Functions:

Main duties will include (but are not limited to):

  • Administration of sales and service related customer calls
  • Service call handling (preventative maintenance, breakdowns and in-house work shop)
  • Service contract administration
  • Sales order processing
  • Supplier liaison, placement of orders and order follow up
  • Stock administration and monitoring
  • Purchasing
  • Telephone coverage

Specific Duties:

  • Logging service calls and directing to the appropriate specialist
  • Incoming call handling and phone coverage
  • Sales and service personnel support
  • Sales and purchasing administration
  • Assisting service contract administration and in-house administration
  • Administration of test equipment for calibration
  • Handling, documenting and investigating customer complaints and processing vendor returns
  • Ordering stock and monitoring of stock levels
  • Any other duties as required by the Customer Care and Marketing Manager

Key Areas of Responsibility & Accountability:

  • Customer and Team Support assisting the delivery of a seamless and professional service
  • Professional, courteous call handling
  • Professional handling and swift resolution to customer complaints
  • Accurate service job administration
  • Efficient sales order processing including stock and purchase management
  • Maintaining appropriate stock levels and minimum stock holding

Knowledge & Skills Required:

  • The ideal candidate will be self-motivated, enthusiastic and have a genuine interest in the support of our customers
  • The candidate will have excellent team work and interpersonal skills, a strong customer focus and professional manner.
  • Previous experience in an administration role is desirable.
  • Experience of Pegasus Opera III and Prospect CRM (customer relationship management system) or similar packages would be desirable though not essential.
  • Advanced Microsoft Word and Excel experience is essential.
  • A third level qualification in Business/Science, although not essential, would be an advantage

Minimum Education Required

  • Leaving Certificate Higher Level

Minimum Years Experience Required

  • 2 years

Package on offer:

  • Permanent, full-time position
  • Salary - c. €26k
  • 20 days holidays up to 25 days after 5 years
  • VHI
  • Pension
  • Free Car Parking


If you are interested in this role, please select APPLY below. This will create an email to us, attach your CV (plus any additional information you'd like to submit) and we will be in touch with you.